FAQs
Like most businesses, COVID-19 caused us to change the ways we operate. Before the pandemic, we upcycled flowers from events, giving a “second life” to beautiful blooms for our customers and non-profits. When events were all cancelled, we started looking more into the floral supply chain. We began to understand how wasteful the traditional process can be, with as many as 50% of cut stems often discarded before they are even purchased! We have now found a new way to source eco-friendly flowers. We now work with sustainable-minded farms in both the United States and South America to source our flowers for both our customers and non-profits, and ship these flowers farm-direct (see more on this below!).
Reducing waste is an important part of who we are and we’re glad that we can now reduce waste in new ways. We love that we can send you high-quality, farm-fresh, long-lasting flowers, while also reducing carbon emissions and supporting farms!
As events start up again, our small team will upcycle event flowers whenever we can and donate 100% of them to our non-profit partners! We have also created the ReVased Non-Profit Floral Donation Directory (the "RNPFDD", a catchy acronym!), to expand our reach and connect event hosts directly with non-profits in their area who’d love to receive flower donations! If you are a non-profit that would benefit from floral donations and would like to join the RNPFDD, please email us at hi@revased.com for more info.
Did you know that 90% of cut flowers in the United States are imported from other countries, mostly in Latin America? The rapid growth of the floriculture industry to meet U.S. demand has often harmed the well-being of farm workers and the environment.
We are proud to source from high-quality, sustainable-minded farms in both the U.S. and South America, who treat the environment and their workers with respect.
In South America, we source only from Rainforest Alliance Certified flower farms. To win Rainforest Alliance Certification, farms must protect ecosystems and wildlife habitats, conserve water and soil, promote decent and safe working conditions, and ensure that farms are good neighbors to rural communities and wildlands. We are lucky to work with amazing farm partners who meet this rigorous standard of excellence!
We also ship “farm-direct.” This eco-friendly shipping method reduces carbon emissions by bypassing many stops in the traditional floral supply chain and reducing the total number of stems being cut, as every cut stem is meant for a customer!
We ship to the entire continental United States (excluding Alaska and Hawaii)!
Yes! Studies have proven the health benefits that flowers can bring, so we’ve taken a fresh approach to paying it forward. We donate flowers to 6-10 non-profits (or more!) every month. Our non-profit partners include facilities such as nursing homes, women’s shelters, cancer support groups, and hospitals. In addition to donating flowers that we source from farms, for the time being, we will donate all flowers that we are able to upcycle from events (as we have done for several micro-weddings and engagements since the pandemic began)! We are also compiling a directory of non-profits that can accept floral donations directly from event hosts - which will help us connect more event hosts to more non-profits to reduce more floral waste, especially in locales where we do not have team members!
You can read more about our non-profit program here. We are always looking to develop new charitable partners - if you have suggestions, please email us at hi@revased.com.
We are pleased to offer both STANDARD SHIPPING and EXPRESS SHIPPING!
For Flower Deliveries:
STANDARD SHIPPING: We ship your flowers to arrive 3-10 days after your purchase. We cannot guarantee specific delivery dates. We will send you the tracking number when your flowers are on the way!
EXPRESS SHIPPING: We can make express deliveries for products in our EXPRESS SHIPPING COLLECTION. Please note: we can make express deliveries on Tuesdays-Fridays ("Delivery Days"). Saturday-Monday deliveries unavailable. If you order Monday-Thursday: Order your flowers by 11am EST on Monday-Thursday, and receive your flowers the next day! Orders placed after 11am EST will arrive in 2 Delivery Days. If you order Friday-Sunday: orders placed Friday-Sunday will arrive the following Tuesday. We will send you the tracking number when your flowers are on the way!
*NEW* For Plant Deliveries:
STANDARD SHIPPING: Your plants will be shipped 1-3 days after your order, and should arrive to you within 3-10 days. We cannot guarantee specific delivery dates. We will send you the tracking number when your flowers are on the way!
We will deliver a beautiful arrangement to you once every two weeks. We ship your flowers to arrive 3-10 days after your first purchase/ subsequent order renewal dates. We’ll email you with a tracking number when your flowers are on the way! Your subscription will renew every two weeks.
We will surprise you with a beautiful arrangement with each delivery. Classic arrangements are between 10-18 mixed stems, Lux are between 19-32 mixed stems, and Premier are between 33-50 mixed stems. Because the flowers are being shipped straight from farms, some may be pre-bloom and take a few days to reach their fullness. Check out some of our recent arrangements on Instagram @revasedflowers.
You may always skip or reschedule your order as long as it is either before your subscription renewal date or no later than 24-hours after your renewal charge has gone through. We will not be able to accommodate changes after that.
Yes, our bi-weekly recurring subscription automatically renews every two weeks. You may cancel your membership at any time. Please cancel in advance of the billing date in order to avoid charges for that delivery. We cannot issue refunds after an order has processed.
We will deliver a beautiful arrangement to you once per month. We ship your flowers to arrive 3-10 days after your first purchase/ subsequent order renewal dates. We’ll email you with a tracking number when your flowers are on the way! Your subscription will renew monthly.
We will surprise you with a beautiful arrangement with each delivery. Classic arrangements are between 10-18 mixed stems, Lux are between 19-32 mixed stems, and Premier are between 33-50 mixed stems. Because the flowers are being shipped straight from farms, some may be pre-bloom and take a few days to reach their fullness. Check out some of our recent arrangements on Instagram @revasedflowers.
For recurring subscriptions, you may always skip or reschedule your order as long as it is either before your subscription renewal date or no later than 24-hours after your renewal charge has gone through. We will not be able to accommodate changes after that. We cannot issue refunds after an order has processed.
For pre-paid subscriptions, you may always reschedule your order as long as it is either before your subscription renewal date or no later than 24-hours after your renewal order has gone through. We will not be able to accommodate changes after that.
Our monthly recurring subscription automatically renews each month. You may cancel your membership at any time. Please cancel in advance of the month’s billing date in order to avoid charges for that month. We cannot issue refunds after an order has processed.
Our pre-paid monthly subscriptions do not automatically renew. You will pay for them in full upfront, and you will receive one arrangement per month for the duration of the subscription. Purchases are non-refundable.
Have a nice trip! You may always reschedule your order as long as it is before your renewal date or no later than 24-hours after your renewal order has gone through. We will not be able to accommodate changes after that.
If you would like to make changes, you can either do so by logging into your online account, or by emailing us at hi@revased.com. We are always happy to help!
FLOWERS: You can choose to add-on a vase with your order! You can opt into this during checkout.
PLANTS: All of our plants are sold with planters! The planter is included in the total price.
We sometimes offer promo/discount codes ("promo codes") to our customers. If you use a promo code for a recurring subscription, it will only apply to one order on the subscription. For new customers, this means it will only apply towards your first arrangement. Only one promo code may be used per order.
Of course! We can think of no better present than sending someone ReVased flowers! Check out our pre-paid gift subscriptions or our one-time purchases, and don't forget to include a note at check-out!
Oh no! We are so sorry to hear that. We have thoughtfully developed packaging and we securely wrap each item to minimize any damage during transit. That being said, flowers and plants are delicate and perishable products, and from time-to-time damage may occur. If your order arrives damaged, we will make it right for you.
Within 48 hours after your flowers or plants are delivered, please email us at hi@revased.com with a picture of the full bouquet or plant, a picture of any damaged stems, and a brief explanation of the damage. While damage during transit is very rare, your satisfaction is our top priority. Please don't hesitate to reach out!
This is amazing! You are amazing! Before the pandemic, we upcycled flowers from events, giving a “second life” to beautiful blooms. When events were mostly cancelled, we started working directly with sustainable-minded farms to source flowers. While our capacity to pick up flowers has been limited since the start of the pandemic, we have created the ReVased Non-Profit Floral Donation Directory (the "RNPFDD," a catchy acronym!) - to connect event hosts directly with local non-profits who’d love to receive flower donations! Please e-mail us at hi@revased.com to provide us with more info!
We’d love to hear from you! Please feel free to email us at hi@revased.com any time.
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